![]() ![]() ![]() See Translating resolutions, priorities, statuses, and issue types. You can translate priorities into different languages. Read more about this here: Associating priorities with projects. Treat priority schemes like mappings that allow you to choose a set of priorities and the projects that will use them. Until you do that, all projects use the default priority scheme. To choose priorities for a project, you need to add them to a priority scheme, and then associate this scheme with a project. You can later add it to another scheme if you wish. It will be added to the default priority scheme that contains all priorities. See Priority Color configuration will not change the color of a priority's text or icon for details. You can either type the HTML color code or click the box at the right of the field to select from a color chart. This color will be used by the Projects Dashboard Gadget to display the percentage of issues with different priority types within your project. Specify a color to represent this priority.Choose an icon to represent this priority.The description won’t appear in the issue view but can be helpful if you want to provide more context or share additional details with other users that have permission to manage priorities. The name will appear in the dropdown menu when a user creates or edits an issue.Īdd a priority description (optional). From the Priorities page, select Add priority.Check Advanced searching - fields reference for details. Similarly, the High transition will have this post function to set the Priority field as High, and the Medium transition to set the value to Medium, and Low to Low.Īfter the post function is set, let's create an automation rule that triggers the appropriate transition depending on the urgency and impact selected during request creation.Use the JQL priority operator to quickly find and sort issues with a particular priority type by searching by priority name or priority ID. In the post function, update the Priority field to match the transition, for example, the Highest transition will have a post function that changes the Priority field to Highest. Select the Update Issue Field post function. In each of these transitions, add a post function. Add the following four transitions from this status:.Between the Create transition and your first status, add a new status and name it Priority Triage.Go to the workflow that is used by your Change issue type.With Step 2, you will set up an automation rule that checks the value of the Urgency and Impact fields and fires off the corresponding transition according to the matrix. You will also have 4 transitions to set the Priority to a value. Impact: Extensive, Significant, Moderate, MinorĪfter Step 1, the workflow transitions a change to Priority triage status as soon as an issue is created.Make sure you have the following two custom fields of the type Select List (single choice), each containing the values listed in the previous table: See Defining priority field values and Associating priorities with projects for more details. You can also create priorities that are specific to your service desk. Note that the priority values listed above are just examples for this tutorial. Yours may differ depending on your resources and other factors. Below is a sample matrix for how our team thinks about priority. Work with your team to determine how your service desk prioritizes incidents. Create a priority matrix using impact and urgency values Automation frees up your agents' time and makes your service desk more efficient. Some IT teams use an impact-urgency matrix to determine the priority of an issue. This page walks through an example for defining this matrix. Then, it discusses using these decisions to automate how priority calculation with these fields.Īt the end, you should know a bit more about automation and how it can help you remove all sorts of manual processes. Calculating the correct priority helps put requests into the correct SLA. And, they spend more time resolving IT service tasks. ![]() Your team spends less time triaging and prioritizing requests. Removing manual processes gives time back to your team. IT teams can set up their service project to calculate a request's priority automatically. Jira Service Management comes with some powerful automation tools. ![]()
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